Return, Refund & Exchange Policy

Updated for Satin & Solace — November 11, 2026

1. All Sales Final, With Exceptions

Because many products are intimate apparel, ordinary returns and refunds for changes of mind are not accepted. Eligible exchanges, incorrect orders, damaged or defective merchandise, and rights provided by law are exceptions.

2. Fourteen-Day Exchanges

Request an eligible exchange within 14 calendar days of delivery. Merchandise must be unworn, unused, unwashed, clean, undamaged, and have original tags and applicable packaging. Approval is required before sending anything back.

3. Excluded Merchandise

Voluntary exchanges may be unavailable for worn lingerie, opened or used hosiery and bodystockings, items with removed hygiene seals, washed or altered items, missing packaging or tags, or products marked non-exchangeable. These restrictions do not remove statutory rights concerning defective or incorrect goods.

4. Size Exchanges

A size exchange can be requested within 14 days when the product otherwise qualifies. A replacement size is subject to stock availability. Check the Size Guide and individual product details before ordering.

5. Shipping on Purchases

Standard shipping on original orders to the United States is free, with no minimum purchase. This does not automatically make voluntary exchange shipping free.

6. Voluntary Exchange Shipping

Customers generally cover the cost of shipping an approved exchange back and any applicable shipping for a replacement. We will explain any charges before proceeding. Never ship a return without instructions.

7. Incorrect, Damaged or Defective Products

Contact support@satinandsolace.com promptly with your order number, product name or item number, a description, and useful photos. Depending on circumstances and applicable law, we may provide a replacement, exchange, or refund. Corrective shipping required because of our error or an eligible defect will not be charged to the customer.

8. How to Request an Exchange

1. Write to support@satinandsolace.com within 14 days of delivery.
2. Provide your order number, product information, and reason.
3. Obtain authorization and shipping instructions.
4. Send the approved merchandise as directed.
5. An approved exchange is processed after receipt and inspection, subject to availability.

Unapproved returns may not be accepted or correctly processed.

9. Refund Circumstances

Ordinary change-of-mind refunds are not provided. Refunds may be approved when an order is canceled before fulfillment after payment, an item cannot be supplied, an eligible fault or fulfillment error exists, or applicable law requires one. Refunds are generally made to the original payment method; bank and processor timing varies.

10. Cancellations

Contact us quickly to request cancellation. It may be possible before fulfillment begins, but not once processing or shipping is underway.

11. Missing Shipments

Contact customer support if a shipment appears lost or shows delivered but cannot be located. We may investigate with the supplier or carrier and determine an appropriate remedy under the circumstances and applicable law.

12. Contact

support@satinandsolace.com — include your order number.