Frequently Asked Questions (FAQ)

Ordering & Payment

How do I order?

Choose products, available sizes and colors, add them to your bag, and complete checkout.

Which payments are accepted?

Checkout may offer PayPal, eligible cards, and Affirm where enabled and approved. The payment options actually displayed at checkout control.

Do I need an account?

Guest checkout may be available. An account can help you review orders.

Can I edit or cancel an order?

Email support@satinandsolace.com immediately. Changes can be difficult once supplier fulfillment begins.

Shipping & Delivery

Is shipping free?

Yes, standard shipping for orders within the United States is free, without a minimum.

How long does processing take?

Most orders process in 1–2 business days; supplier availability may affect timing.

When will my order arrive?

Delivery varies by location, carrier, and supplier; dates are estimates only.

Where are orders fulfilled?

Directly by suppliers, including Elegant Moments.

Will I receive tracking?

When available, tracking details are emailed and may take time to activate.

Can products arrive separately?

Yes. Standard U.S. shipping remains free when there are multiple parcels.

Is international delivery offered?

Not currently.

Products & Sizing

What do you sell?

Lingerie, sleepwear, robes, hosiery, swimwear, men’s apparel, costumes, and accessories.

Are products sourced from recognized suppliers?

Yes, including Elegant Moments.

How do I choose a size?

Review the product description and our Size Guide; cuts and fabrics can vary.

What are One Size and Queen Size?

Manufacturer-defined measurement ranges. Check the specific size table.

Will colors exactly match pictures?

Manufacturer photos can appear different because of displays, lighting, and production variation.

What happens if stock runs out?

We will contact you about alternatives or a refund for unfulfillable merchandise.

Returns & Exchanges

Can I return an item just because I changed my mind?

No ordinary change-of-mind return or refund is offered for these products.

Are exchanges possible?

Eligible items can be exchanged within 14 calendar days of delivery under our Return, Refund & Exchange Policy.

Who pays voluntary exchange shipping?

The customer generally pays it. Errors and qualifying defects are handled separately according to policy and law.

What if my item is damaged, defective, or wrong?

Email support@satinandsolace.com with order details and, when useful, photographs.

Customer Service

Where do I write?

Order support: support@satinandsolace.com. Product inquiries: sales@satinandsolace.com. General inquiries: contact@satinandsolace.com.

Please include your order number for purchase inquiries. Never email passwords or full payment-card numbers.