Terms of Service
Updated for Satin & Solace — November 11, 2026
By accessing our website or ordering products, you agree to these terms, subject to applicable law.
1. Our Store
Satin & Solace is an online boutique operated by RAS Retail Group, LLC. Merchandise includes lingerie, sleepwear, robes, hosiery, swimwear, men’s apparel, costumes, and related accessories, sourced and fulfilled through suppliers including Elegant Moments.
2. Product Details
We strive to provide accurate descriptions, pricing, pictures, availability, colors, and sizes. Manufacturer images and actual items may vary slightly. Check the sizing information. We may correct errors where legally permitted.
3. Availability
Stock can change without notice. If an item cannot be supplied, we will offer appropriate alternatives or a refund for the unavailable item.
4. Pricing and Payment
Prices appear in U.S. dollars unless stated otherwise. Available checkout options may include PayPal, cards, and Affirm; financing depends on approval and provider terms. Taxes are applied where required. Price changes generally do not alter accepted orders except where permitted by law.
5. Shipping
Standard shipping to eligible U.S. destinations is free, with no minimum purchase. Orders are fulfilled by suppliers and may use USPS or FedEx. See the Shipping Information page.
6. Processing and Delivery
Most orders process in 1–2 business days excluding weekends and holidays. Transit and processing may be delayed by supplier availability, carriers, weather, and other events. Delivery dates are estimates, not guarantees. Items may be shipped separately.
7. Shipping Restrictions
We do not currently ship internationally. Customers must submit accurate delivery details and alert us quickly to mistakes; later address changes cannot be guaranteed.
8. Order Changes and Cancellation
Write to support@satinandsolace.com promptly. Requests may be accommodated before fulfillment starts, but may not be possible once processing or shipping begins.
9. Returns, Refunds and Exchanges
Ordinary change-of-mind returns and refunds are not offered. Eligible merchandise can qualify for an exchange within 14 calendar days of delivery, subject to condition and hygiene restrictions. Customers generally pay voluntary exchange shipping. Errors, defects and statutory rights are addressed under our Return, Refund & Exchange Policy and applicable law.
10. Payments and Security
Payment processors handle transactions and may require verification. Do not email passwords or full card numbers. We may investigate or cancel suspected fraudulent activity where legally allowed.
11. Accounts
Keep login credentials confidential and account information accurate. Account holders are generally responsible for authorized activity, subject to law.
12. Prohibited Conduct
Do not use the store for fraud, unlawful access, website disruption, abusive automated activity, unauthorized payments, or infringement of others’ rights. We may take appropriate action to protect the service.
13. Intellectual Property
Original Satin & Solace or RAS Retail Group, LLC content and branding are protected as applicable. Manufacturer photos and trademarks remain those of their respective owners.
14. Outside Services
Payment, fulfillment, shipping, analytics, and other providers have their own terms and privacy practices. Responsibility is allocated subject to applicable law.
15. Liability
To the extent allowed by law, we exclude indirect or consequential losses arising from site use or interruptions. Nothing limits legal consumer rights or liabilities that cannot be excluded.
16. Privacy
See our Privacy Policy and Cookie Policy for information about data and tracking technologies.
17. Changes
Terms may be updated and posted with a new date. Changes do not retroactively alter completed orders except where permitted by law.
18. Governing Law
These terms are governed by applicable Ohio and U.S. law, subject to mandatory consumer protections.
19. Contact
Satin & Solace — operated by RAS Retail Group, LLC. Website: https://satinandsolace.com. Customer Support: support@satinandsolace.com. General: contact@satinandsolace.com. Sales: sales@satinandsolace.com.